Achieve business excellence by focusing on Customer Experience transformation.
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Quiz
Congratulations to all the winners!
From 1502 participants, 100 winners have been selected with the best answers given regarding the definition of CX. The following 100 winners are entitled to a LinkAja balance worth IDR 100,000 each.
Customer Experience (CX) is the whole interaction between business and its customers that results on the customers’ perception about the brand. CX achieves its optimal point when the business journey matches the customers’ expectations.
Optimize Your Customer Experience
Our platform provides access to CX insights and ideas imperative to improve the brand quality. Learn the CX detailed insights and valuable experience here.
Interaction between brand and customer does matter. The brand needs to continuously improve the customer touchpoint. Improvements that lead to positive customer’s feeling on the brand.
“Focusing on the customer makes a company more resilient”
Our Activities
With a strong commitment to creating ‘WOW’ customer experience, we have been implementing programs that support the development and transformation of CX learning.
CX Forum
An internal Telkom forum aimed to improve the quality of the brands’ CX.
CX Summit
An annual event highlighting latest CX development and transformation.
For Telkom Member
CX Certification
A certification program aimed for outstanding CX practitioners.
CX Talks
A regular gathering of CX experts and practitioners to share ideas.
Community of Experts
One of the best place to interact with CX experts and professionals all across the world, helping you deliver better Customer Experience for your business.
Better Customer Experience is positively correlated with better sales performance, thereby generates significantly higher growth of a business brand.