Quiz

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From 1502 participants, 100 winners have been selected with the best answers given regarding the definition of CX. The following 100 winners are entitled to a LinkAja balance worth IDR 100,000 each.

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Recent Insights

Access latest ideas and insights from CX professionals all around the world.

Blog Post

Futuristic CX Framework for Omnipresent Customers by Raman M K, Virtual Exhibition CX Summit 2022.

“Customer behaviors are changing every day right and you as a company have to make sure that you are meeting their needs by adopting newer technologies. – in fact, COVID or the entire pandemic has onl

Amelia Amanda

Oct 12, 2022

3 minutes read

Blog Post

Customer Experience Improvement by Pertamina

Pertamina is one of BUMN companies engaged in the field of energy business with one of its products, such as gasoline. In the sale of gasoline, Pertamina starts to implement self-service for filling g

Luthfiana Firdaus

Apr 26, 2022

2 minutes read

Blog Post

3 Effective Ways to Build Customer Experience In Your Business

3 Effective Ways to Build Customer Experience In Your Business Customer Experience is a subjective and internal response from customers as a result from direct or indirect interactions with a company

Febrio Evan Hartanto

Mar 18, 2022

2 minutes read

Blog Post

Elevating Customer Experience in the Next New Normal

Elevating Customer Experience in the Next New Normal The COVID-19 pandemic has had a tremendous impact on the way businesses operates and customer experience. Purchases has transitioned into more dig

Febrio Evan Hartanto

Mar 14, 2022

3 minutes read

Video

Difference between Customer Experience and Customer Service by Andrew Davis

Source: https://www.youtube.com/watch?v=fFGdJWlptnY Andrew Davis explained the difference between customer experience and customer service by ordering a garage door from The Doorman. Andrew first se

Bima Krisna Noveta

Aug 13, 2021

2 minutes read

Video

5 Customer Experiences You Can Learn from Tony Hsieh CEO Zappos by Steven Van Belleghem

Source: https://youtu.be/uVqJeR0qdkk?list=LL Here, Steven Van Belleghem will tell you 5 Customer Experiences that can be learned from Tony Hsieh. Tony Hsieh is the CEO and founder of Zappos. The fir

Bima Krisna Noveta

Aug 6, 2021

3 minutes read

Video

Three Steps to Improve Customer Experience by Andrew Davis

Source: https://www.youtube.com/watch?v=Yk7KJlpD5Hg Andrew Davis says you only need to know three things to be a great customer service representative or sales associate. Each interaction can be bro

Bima Krisna Noveta

Jul 30, 2021

2 minutes read

Video

10 Insights About Customer Experience by Steven Van Belleghem

Source: https://www.youtube.com/watch?v=IFO7ZJpcXDM Steven Van Belleghem provides 10 insights into the customer experience. First, bringing a human touch to the customer experience. The interaction

Bima Krisna Noveta

Jul 23, 2021

4 minutes read

Blog Post

Futuristic CX Framework for Omnipresent Customers by Raman M K, Virtual Exhibition CX Summit 2022.

“Customer behaviors are changing every day right and you as a company have to make sure that you are meeting their needs by adopting newer technologies. – in fact, COVID or the entire pandemic has onl

Amelia Amanda

Oct 12, 2022

3 minutes read

Blog Post

Customer Experience Improvement by Pertamina

Pertamina is one of BUMN companies engaged in the field of energy business with one of its products, such as gasoline. In the sale of gasoline, Pertamina starts to implement self-service for filling g

Luthfiana Firdaus

Apr 26, 2022

2 minutes read

Blog Post

3 Effective Ways to Build Customer Experience In Your Business

3 Effective Ways to Build Customer Experience In Your Business Customer Experience is a subjective and internal response from customers as a result from direct or indirect interactions with a company

Febrio Evan Hartanto

Mar 18, 2022

2 minutes read

Blog Post

Elevating Customer Experience in the Next New Normal

Elevating Customer Experience in the Next New Normal The COVID-19 pandemic has had a tremendous impact on the way businesses operates and customer experience. Purchases has transitioned into more dig

Febrio Evan Hartanto

Mar 14, 2022

3 minutes read

Case Study

Manage Organizational Expectations For The Pace Of Culture Change

Cultural transformations are hard, and they take a long time. Companies will find success more likely if they set reasonable expectations for the difficult road ahead and the pace of change. To do tha

CXSense Admin

Jun 22, 2021

2 minutes read

Case Study

Maersk : Improved Net Promotor Score

Maersk Line is the largest container shipping company in the world with over 500 vessels and 25,000 employees operating out of 325 offices in 125 countries. We helped them improve their Net Promoter S

CXSense Admin

Mar 25, 2021

2 minutes read

Case Study

Case study: Building a customer-centric B2B organization

Customer experience (CX) is an increasingly important strategic topic in the boardrooms of B2B companies in China and throughout the world. Despite the rapid development of the previous decades, the “

CXSense Admin

Mar 25, 2021

6 minutes read

Case Study

How journey mapping led legal tech company toward CX transformation

The Challenge After bringing a new legal tech product to market in 2016, UrSpectr was eager to release new features to make users happy, but the team couldn’t decide which ones to roll out first. Gett

CXSense Admin

Mar 25, 2021

3 minutes read

Our Events

Meet CX practitioners with various business operations and backgrounds. Keep yourself in the loop.

09

Dec

Revive and Thrive Your Business by Transforming Customer Experience

Dec 9, 2021

24

Jun

CX Forum: Accelerate Digital Transformation to Enhance Customer Experience

Jun 24, 2021

18

Jun

Your CX Story Competition

Jun 18, 2021

14

Jun

CX Ideation Competition

Jun 14, 2021

What is Customer Experience?

Customer Experience (CX) is the whole interaction between business and its customers that results on the customers’ perception about the brand. CX achieves its optimal point when the business journey matches the customers’ expectations.

Optimize Your Customer Experience

Our platform provides access to CX insights and ideas imperative to improve the brand quality. Learn the CX detailed insights and valuable experience here.

Interaction between brand and customer does matter. The brand needs to continuously improve the customer touchpoint. Improvements that lead to positive customer’s feeling on the brand.

“Focusing on the customer makes a company more resilient”

Jeff Bezos – CEO Amazon

Our Activities

With a strong commitment to creating ‘WOW’ customer experience, we have been implementing programs that support the development and transformation of CX learning.

CX Forum

An internal Telkom forum aimed to improve the quality of the brands’ CX.

CX Summit

An annual event highlighting latest CX development and transformation.

For Telkom Member

CX Certification

A certification program aimed for outstanding CX practitioners.

CX Talks

A regular gathering of CX experts and practitioners to share ideas.

Community of Experts

One of the best place to interact with CX experts and professionals all across the world, helping you deliver better Customer Experience for your business.

Better Customer Experience is positively correlated with better sales performance, thereby generates significantly higher growth of a business brand.

Join Us