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Achieve business excellence by focusing on Customer Experience transformation.

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Recent Insights

Access latest ideas and insights from CX professionals all around the world.

What is Customer Experience?

Customer Experience (CX) is the whole interaction between business and its customers that results on the customers’ perception about the brand. CX achieves its optimal point when the business journey matches the customers’ expectations.

Optimize Your Customer Experience

Our platform provides access to CX insights and ideas imperative to improve the brand quality. Learn the CX detailed insights and valuable experience here.

Interaction between brand and customer does matter. The brand needs to continuously improve the customer touchpoint. Improvements that lead to positive customer’s feeling on the brand.

“Focusing on the customer makes a company more resilient”

Jeff Bezos – CEO Amazon

Our Activities

With a strong commitment to creating ‘WOW’ customer experience, we have been implementing programs that support the development and transformation of CX learning.

CX Forum

An internal Telkom forum aimed to improve the quality of the brands’ CX.

CX Summit

An annual event highlighting latest CX development and transformation.

For Telkom Member

CX Certification

A certification program aimed for outstanding CX practitioners.

CX Talks

A regular gathering of CX experts and practitioners to share ideas.

Community of Experts

One of the best place to interact with CX experts and professionals all across the world, helping you deliver better Customer Experience for your business.

Better Customer Experience is positively correlated with better sales performance, thereby generates significantly higher growth of a business brand.

“There is no power for change greater than a community discovering what it cares about.”

Margaret J. Wheatley, Writer

Ready to be a part of us?

Join us in CX Forum Indonesia and be a part of customer experience transformation in Indonesia’s digital ecosystem.