CX Forum Indonesia is always committed to being an important part of customer experience transformation in the digital age. See our record of the impressive achievements.
International Customer Experience Award (ICXA) is the largest and most innovative award for CX practitioners all around the world. Attended by international participants, a panel of judges, and partners, the ICXA forum is a widely acknowledged event that celebrates the extraordinary work of CX professionals both in large and small-scale enterprises. The award celebrates the breakthrough of CX advancement delivered by professionals in the digital industry.
Telkom Indonesia has an impressive record in the forum by simultaneously winning two different awards in 2019, Best Customer Experience Strategy - CX & Beyond; and Customer Experience Team - Transformation / Solution.
Best Customer Experience Strategy – CX & Beyond
Best CX Team
Business Change or Transformation CX 
The Customer Experience Asia Excellence Award (CX AEA) is born from a simple vision, to honor the extraordinary achievement of Customer Experience practitioners in Asia. The award is an important recognition to any individual and business team committed to CX advancement and transformation in the continent. Only individuals/entities who have an outstanding track record putting their customers at the core of business operation will be able to secure the award. Telkom Indonesia won the award as the Best Customer Experience Team in 2020.