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CX Forum: Accelerate Digital Transformation to Enhance Customer Experience

CXSense Admin

Oct 28, 2021
2 mins read

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[Internal Event]

To improve employee capabilities as role models in realizing best-in-class customer experience, we invite all employees, especially Customer Facing Units (CFU) Telkom & Telkom Group to participate in the Telkom Group CX Forum 2021 with the theme "Accelerate Digital Transformation to Enhance Customer Experience” which will be held on:

Day: Thursday, June 24, 2021

Time: 09.00 – 15.00 WIB

Forum Location: Online Conference

Registration Link: http://bit.ly/cxforumcfu

Agenda: Customer Experience (CX) Forum with the presentations including:

  1. Opening Keynote by EVP Digital & Next Business, Telkom Indonesia
  2. Keynote Speech “Empathy: The Hallmark of Leading Companies in Digital Era” by Direktur Digital Business, Telkom Indonesia (Click here to download the presentation)
  3. "How to Translate Customer-Centric Mindset into CX Actions” by Director of CX Strategy, Oracle (click here to download the presentation)
  4. “Innovation-Based Transformation with Customer-Obsessed Approach” by EVP and CMO, Paragon Technology & Innovation (click here to download the presentation)
  5. Panel Discussion “Digital Transformation in Delivering CX Excellence in the Time of Crisis”
  6. Closing Keynote by Deputy EVP CX & BUMN Digitalization (click here to download the presentation)
  7. Road to CX Forum 2021 Winners Announcement (Idea Competition and Video Competition)

Q&A Session:

"How to Translate Customer-Centric Mindset into CX Actions” by Director of CX Strategy, Oracle

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