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Manage Organizational Expectations For The Pace Of Culture Change
Cultural transformations are hard, and they take a long time. Companies will find success more likely if they set reasonable expectations for the difficult road ahead and the pace of change. To do tha
Changes to McDonald's Services to Improve Customer-Centric
Surely you are no stranger to this American fast food restaurant, namely McDonald's which has been established from 1940-present where this restaurant not only provides on-site dining services but cus
Improved Customer Experience (CX) through People, Process, and Technology
The COVID-19 pandemic has made 2020 a year of rapid change and wide impact on all sectors of life, including the business sector. Businesses must change the way they interact with customers when physi
See the Telkom Regional 2 CX Excellence Program at CX Talks April 2021
Jakarta 29 April 2021 - Telkom Indonesia held a CX Talks activity with the theme "Delivering CX Excellence at Telkom Regional 2" attended by Telkom's CX Expert, namely EVP Telkom Regional 2, Teuku Mud
Providing Tokopedia Care Services in Improving Tokopedia's Customer Experience
Customers are a key to the success of a business. This is why it is very important to provide a good experience from customers to the services that businesses provide to customers. Therefore, customer
Tine E. Effendi – Customer Service Satisfaction in Bukalapak | OpenTalks
Reported from the BukaTalks youtube channel which contains the New Era of Customer Satisfaction presented by Tina E. Effendi, explaining how to service BukaLapak in today's digital era. BukaLapak itse
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