Access latest ideas and insights from CX professionals all around the world.
How to Translate Customer-Centric Mindset into CX Actions by Lissa Collins Director of CX Strategy
Lisa shared how Oracle experiences implementing customer centricity in her organization, Oracle, which has offices in more than 145 countries around the world, has succeeded in providing customers not
Manage Organizational Expectations For The Pace Of Culture Change
Cultural transformations are hard, and they take a long time. Companies will find success more likely if they set reasonable expectations for the difficult road ahead and the pace of change. To do tha
See the Telkom Regional 2 CX Excellence Program at CX Talks April 2021
Jakarta 29 April 2021 - Telkom Indonesia held a CX Talks activity with the theme "Delivering CX Excellence at Telkom Regional 2" attended by Telkom's CX Expert, namely EVP Telkom Regional 2, Teuku Mud
Service Improvement as Garuda Indonesia's CX Strategy
The success of the Garuda Indonesia airline cannot be doubted. Established for more than 70 years, Garuda Indonesia has experienced various obstacles to its business development. Until now, the existe
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