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Customer Experience Improvement by Pertamina
Pertamina is one of BUMN companies engaged in the field of energy business with one of its products, such as gasoline. In the sale of gasoline, Pertamina starts to implement self-service for filling g
3 Effective Ways to Build Customer Experience In Your Business
3 Effective Ways to Build Customer Experience In Your Business Customer Experience is a subjective and internal response from customers as a result from direct or indirect interactions with a company
Elevating Customer Experience in the Next New Normal
Elevating Customer Experience in the Next New Normal The COVID-19 pandemic has had a tremendous impact on the way businesses operates and customer experience. Purchases has transitioned into more dig
In This Digital Era, Do You Prefer CX or DX? Both is The Answer!
Many companies change their business focus to customer satisfaction, so they compete to provide the best Customer Experience (CX) so that the products and brands owned by the company have a place in t
Digital Customer Experience in the Automotive Industry
Reporting from the Capgemini YouTube Channel with the theme of Customer Experience presented by Nick Gill & Marc Martinez, explaining how Capgemini places the customer at the center throughout the cus
UGG Introduces Interactive Signage to New Concept Store
UGG Introduces Interactive Signage to New Concept Store The first-ever UGG Australia technology-driven concept store opened in the Washington, D.C., metropolitan region, with interactive digital signa
Customer Experience vs New Normal With Ibu Sri Safitri
New Normal is often identified with new hope. This means that all business activities that are 'locked' during the pandemic are expected to be wide open in this period. But what about the customer ex
Ally Bank Gives a Valuable Lesson on Customer Experience
The Ally Bank has proved to their customers that they are truly an ally to their customers, it is more than just a name. The bank announced that it was immediately eliminating all overdraft fees on it
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